Terms and Conditions

Advanced Damp Ltd is Registered in England and Wales

0300 373 7251

info@advanceddamp.co.uk

 Registered Office: 58 western road, Tring, Hertfordshire, United Kingdom, HP23 4BB

Warranty Terms

Advanced Damp Ltd (“us”, “we”, “our” or “the Company”) are qualified damp proof technicians and therefore are able to offer certain guarantees on our damp proofing

1. All guarantees cover the damp proofing ONLY and do not cover the underlying surface or repairs that are carried out using non damp products. 

Up to 30 year damp proof guarantees

A guarantee from Advanced Damp is a guarantee of quality and reliability which home owners and property professionals know and trust.

You can be confident that Advanced Damp complete works to the highest standards and offer genuine guarantees that ensure if our work is faulty in anyway, it will be rectified free of charge. Our pedigree is your guarantee of excellence.

Trusted

Typically, our damp proofing, woodworm and dry rot treatments are guaranteed for 20 years and our tanking and structural waterproofing for 10 years and our condensation systems for 2 years.

Our experience, expertise and quality systems ensure that our installations are carried out effectively, to high standards and our reputation for reliability is second to none.

Our treatments are carried out exclusively by skilled operatives, experienced in this type of work.

This confidence in our works allows us to offer genuine long-term guarantees.

Additionally, we offer a range of insurance products for your peace of mind, including guarantee insurance through the market leading insurers.

Our company was founded with the goal of providing high-quality and effective damp-proofing services to homes and businesses nationwide. With years of experience and a team of experts in the field, we have built a reputation for delivering exceptional results and outstanding customer satisfaction. Our mission is to provide a safe and healthy environment for our clients by removing the damaging effects of damp and improving air quality. From the initial consultation to final inspection, our team is dedicated to providing the highest level of service and expertise to ensure your complete satisfaction. Whether you are dealing with rising damp, penetrating damp, condensation, or much more we have the solution for you. Contact us today to learn more about our services and how we can help you solve your damp issues.

The problem and our solution

Damp is a common issue that affects many homes and buildings, causing significant damage to the structure and leading to health problems. It can result from various factors such as rising damp, penetrating damp, condensation, and leaks. This can cause mould growth, decay, and rot, leading to structural damage and a decline in indoor air quality.

That’s where we can help! Our team of experts has extensive experience in identifying and solving damp issues, using the latest techniques and equipment to provide a long-lasting solution. Our services range from a full survey and analysis to specialised treatments and repairs, ensuring that your property is protected against damp for years to come. With our tailored approach and commitment to customer satisfaction, we guarantee a successful outcome for your damp proofing needs. Whether you are dealing with a small damp patch or a large-scale issue, we have the solution for you. Contact us today to learn more about how we can help you solve your dampness problems.

The initial consultation and damp survey

Advanced damp begin all work with a damp survey to diagnose the issue before any work is estimated. 

A damp survey is an essential step in addressing damp issues as it provides a comprehensive evaluation of the problem and its underlying causes. Here are the reasons and benefits of conducting a damp survey:

Identification of the source: A damp survey enables us to identify the source of damp, whether it’s rising damp, penetrating damp, condensation, or another issue. This information is crucial in determining the most effective solution to the problem.

Comprehensive evaluation: A damp survey includes a thorough examination of the property to determine the extent of the damp and any associated problems such as mould growth or decay. This allows us to provide a complete and accurate picture of the problem.

Tailored approach: With the information gathered from the damp survey, we can develop a customised solution that meets the specific needs of your property and addresses the root cause of the problem.

Cost savings: A damp survey can help to minimise the cost of repairs and treatment by ensuring that only necessary work is carried out. It also helps to prevent further damage and associated costs in the future.

Customer satisfaction: A damp survey provides transparency and peace of mind, enabling our clients to make informed decisions about their property and ensuring their complete satisfaction with the work carried out.

In conclusion, a damp survey is a critical step in addressing damp issues and provides numerous benefits, including a comprehensive evaluation of the problem, a tailored solution, cost savings, and customer satisfaction.

Our survey fee is £200 + VAT which is fully refundable against the final quote and will be returned on the completion of works.

Our admin and customer service team

We believe that excellent customer service is just as important as the quality of our damp proofing services. That’s why we have a dedicated admin and customer service team that is committed to providing the highest level of support to our customers.

Our admin and customer service team is responsible for:

  • Answering customer inquiries and providing information on our services
  • Scheduling appointments and visits
  • Handling customer billing and payment
  • Resolving customer complaints and issues
  • Keeping our customers informed throughout the damp proofing process
  • Our team is knowledgeable, friendly, and professional, and they are always available to help answer any questions you may have. They understand the importance of clear communication and will work with you to ensure that you are completely satisfied with our services.

We understand that dealing with damp problems can be stressful, which is why we make sure our customers receive the support they need, every step of the way. Contact us today to learn more about our admin and customer service team and how we can help you solve your damp issues.

Non-Refundable Deposits

Deposit Requirement: For certain services or products, we require a deposit at the time of booking or placing an order. The specific amount of the deposit will be communicated at the time of the transaction and will be based on the nature and scope of the service or product requested.

Non-Refundable Nature: All deposits made to us are non-refundable. This policy reflects the commitment of resources, time, and scheduling undertaken by us upon accepting a booking or order.

Cancellation by Client: In the event of a cancellation by the client, for any reason, the deposit will not be refunded. This policy compensates us for the potential loss of business and the costs incurred in the initial stages of service preparation or product development.

Rescheduling: If the client wishes to reschedule their booking or order, we will make every reasonable effort to accommodate this request. However, the ability to reschedule is subject to availability and does not affect the non-refundable nature of the deposit.

Exceptions: we reserves the right to make exceptions to this policy at its sole discretion, in cases of extenuating circumstances or as dictated by applicable laws and regulations.

Acknowledgment: By paying a deposit to us the client acknowledges and agrees to the terms of this non-refundable deposit policy.

Services and treatments offered

Rising damp:

Advanced Damp offers effective rising damp treatment solutions to protect your property from the damaging effects of damp. Our methods include the installation of damp-proof membranes and the use of specialised injections to create an impermeable barrier that prevents the upward movement of moisture. Our team of experts has extensive experience in rising damp treatment and will work with you to find the most appropriate solution for your property.

The treatment process for rising damp typically involves the following steps:

Assessment: A thorough assessment of the property is carried out to determine the extent of the rising damp and its underlying causes. This includes a visual inspection of the walls, floor, and roof, as well as testing for moisture levels.

Solution design: Based on the results of the assessment, a solution to the rising damp is designed. This includes selecting the appropriate materials and techniques to be used.

Preparation: Preparatory work is carried out to ensure that the walls are ready for treatment. This may include the removal of old plaster, cleaning, and the application of a surface-stabilising solution.

Application: The chosen damp-proofing solution is applied to the walls. This may involve the installation of a damp-proof membrane, the use of specialised injections, or a combination of both.

Decorative finishes: Once the damp proofing work is complete, the walls are prepared for redecoration. This is likely to include the application of a new waterproof render and breathable plaster finish.

The treatment process for rising damp is carried out by skilled and experienced professionals, who use the latest techniques and materials to provide effective and long-lasting solutions. Contact us for more information on our rising damp treatment services.

Penetrating Damp:

Solution design: Based on the results of the initial survey, a solution to the penetrating damp is designed. This includes selecting the appropriate materials and techniques to be used.

Repairs: Any structural repairs to the building’s exterior or roof may be necessary to stop the source of the penetrating damp. This may include the replacement of damaged roof tiles, the sealing of cracks in the building’s exterior, or the repair of damaged gutters and downpipes.

Application: The chosen damp-proofing solution is applied to the affected walls. This may involve the use of exterior waterproofing solutions such as Strormdry masonry paint, waterproof paint materials, external waterproof render repairs, membranes, or tanking solutions.

Basement waterproofing:

Solution design: Based on the results of the assessment, a solution to the basement waterproofing is designed. This includes selecting the appropriate materials and techniques to be used.

Excavation: If necessary, excavation is carried out to access the basement walls and floor. This is done to prepare the surface for the waterproofing treatment and to assess the condition of the foundation walls and floor.

Installation: The chosen waterproofing solution is installed, which may involve the use of specialised membrane systems, drainage systems, or the application of a waterproofing coating.

Once the waterproofing work is complete, the excavation is backfilled and the basement is ready for decoration. This could be new flooring or wall decorations. 

Condensation:

Assessment: A thorough assessment of the property is carried out to determine the extent of the condensation problem and the underlying causes. This includes a visual inspection of the interior, as well as testing for humidity and moisture levels.

Solution design: Based on the results of the assessment, a solution to the condensation problem is designed. This includes selecting the appropriate materials and techniques to be used.

Ventilation: Improving ventilation is often the first step in treating condensation problems. This may involve installing extractor fans, full house PIV units, fitting vents, or applying anti condensation paints.

Insulation: Insulating the property is also important for reducing condensation. This may involve installing cavity wall insulation, loft insulation, or double glazing.

Heating: Improving heating systems and ensuring they are used efficiently can also help to reduce condensation. This may involve installing a new central heating system, upgrading radiators, or installing thermostatic controls.

Moisture reduction: Reducing moisture levels within the property is also important for treating condensation problems. This may involve using dehumidifiers, fixing leaks, or drying clothes outside.

Other services we offer:

External Rendering

Waterproof coatings

Brickwork water protection

Basement and cellar tanking

Mould Removal

Damp proof flooring

Woodworm treatment

Wet and dry rot

Plastering services

Our Company Guarantees:

At Advanced Damp, we are committed to providing our customers with the highest quality damp-proofing services. To ensure our customers are completely satisfied with our work, we offer the following guarantees:

Quality Guarantee: We stand behind the quality of our work and guarantee that our damp-proofing solutions will effectively solve your damp problems. If you are not satisfied with the results of our work, we will take the necessary steps to make it right.

Warranty: All of our damp proofing solutions come with a comprehensive warranty, giving you peace of mind and protection against any future dampness issues.

Customer Service Guarantee: Our team is dedicated to providing exceptional customer service, and we guarantee that you will be completely satisfied with the level of support you receive from us.

Some specific service guarantees:

Rising damp: 20 years

Penetrating damp: 10 years

Basement tanking: 10 years

PIV unit installation: 7 years