Advanced Damp are what is known as “data controllers”, this means we control the personal data provided when you contact us by any media.
What data do we collect.
We collect personal data about you which includes:
- Name, address, telephone number and email.
- Additional information will be required where interest free credit is provided.
How do we collect this data
Data will be collected when the company is contacted via any media, this may be from the subject themselves or a third party such as an estate agent, landlord, contractor or family member.
Why we need this data.
We need to know your personal data in order to contact you about your enquiries and provide our services to you.
What we do with your data.
All the personal data we collect is processed by Advanced Damp own staff and is stored on a secure cloud base system.
We will use your personal data to contact you via telephone, email or post to assist in providing our services. Where appropriate, this will be in compliance with our “legitimate interest assessment”. A copy of which is available on request.
Who do we share data with.
Data will only be shared with third parties for the execution of any works we are carrying out for you, this will include:
Operatives, plumbers, electricians and contractors. Data will also be shared with all relevant authorities when lawfully requested.
How long do we keep your personal data.
We are required to keep the data we collect from you for a minimum of 6 years.
What are your rights.
If at any point you believe the information we have collected about you is incorrect, you can request to see this information and have it corrected or deleted (under certain circumstances).
Changes to your information can be requested via “email@example.com”